Customer onboarding in minutes: identity verification via online banking for life insurer Die Stuttgarter’s customer portal
Online services have long been part of everyday life in the insurance industry. Customers want to view their policies, submit claims, update their personal details and manage other requests directly online. Die Stuttgarter, a German life insurance company, provides its “meineStuttgarter” customer portal for exactly this purpose, offering modern access to important insurance services.
Customers can choose between two registration methods. They can verify their identity by post and receive an activation code a few days later. Alternatively, they can verify their identity online using their bank account. For this process, Die Stuttgarter uses finAPI’s GiroIdent service. This allows access to the customer portal to be activated within just a few minutes.
The objective: secure online identity verification for fast customer portal activation
The mobile-first principle has shaped digital services for years. Today, we expect banks and insurance companies to enable us to manage many tasks easily, quickly and securely on our smartphones.
Sending access details by post works, but it usually takes several days and is expensive. For customers who want to access their insurance documents or manage a request online immediately, this is often too slow. Die Stuttgarter therefore wanted to introduce a digital alternative that would allow policyholders to verify their identity securely online and access the customer portal much faster.
The solution: identity verification via online banking with finAPI GiroIdent
During registration, customers enter their name, date of birth and policy number. The identity verification process then takes place in two stages. First, Die Stuttgarter checks whether the information matches the customer data already on file. The customer’s identity is then verified through their bank account using finAPI’s GiroIdent service.
How identity verification with finAPI GiroIdent works
The result: faster access to the customer portal and a better customer experience
Die Stuttgarter also benefits from clear added value: the registration process is digitised, reducing internal costs and administrative effort.
Would you like to make your customer onboarding faster and more user-friendly?
Whether you need identity verification via online banking, digital registration or seamless integration into an existing customer portal, finAPI helps companies make onboarding processes simpler, faster and more user-friendly.
Talk to us about how GiroIdent can be integrated into your existing processes.
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