Your career in Fintech
Customer Support Manager (m/f/d)
Become part of our customer support team and help shape the future of Open Finance! As a Customer Support Manager, you will support and advise our clients on technical inquiries and how to get the most out of our API.
About the job
Your tasks as Customer Support Manager
- As part of our customer support team, you will be in direct contact with our clients, assisting them with technical questions, error reports, and development requests — in close coordination with our technical experts.
- You will analyze complex technical issues using log files and MySQL queries, learn to navigate our API, and replicate client cases.
- You will work with our ticket system (Zendesk) as well as Jira and Confluence for internal coordination and documentation.
- You will advise our customers on how to use our products most effectively.
- You will act as the voice of our users toward product management and software development.
- You will contribute your own ideas and suggestions to optimize our customer service processes and adapt them to new demands in a fast-growing software company.
- You will actively help implement solutions and aren't afraid of tricky challenges.
About you
Your profile
- Support Experience: You have a first experience in software error analysis and MySQL database queries – ideally in the fintech industry, banking sector, or technical B2B customer support.
- Qualifications: You’ve completed commercial training, an IT-related education, or have a comparable qualification. Career changers are welcome – we’ll get you up to speed!
- Customer focus: You enjoy working with people and have a strong affinity for customers, especially when it comes to solving complex technical issues.
- Working style: You learn quickly and work in a structured, independent way.
- Communication Skills: You communicate clearly and confidently, with excellent German and good English skills.
- Technical understanding: You have a strong interest in technology, think analytically, and approach challenges systematically.
- Responsibility and team spirit: You handle sensitive data responsibly, bring fresh ideas to the table, and enrich the team with your commitment and energy.
Employee benefits
The advantages of working at finAPI
- Work the way it fits your life – flexible hours, remote-first setup with just one team day per month in the office. Workation? Totally fine.
- Attractive compensation – because good work deserves fair pay.
- 30 days paid holiday – standard for us
- Personalized learning instead of one-size-fits-all webinars – we invest in the development that truly helps you grow
- Meal subsidy via Lunchit – up to €50 extra per month for your lunch
- Modern office space in Munich-Schwabing – right next to the Olympic Park
- Awarded as a top employer – not just by seals, but by real voices from our team
About finAPI
Who we rare and what we do
At finAPI GmbH, we are shaping the future of Open Banking and Open Finance in Europe – and you can be part of it! As one of the leading companies in this field, we develop innovative software solutions in the areas of Open Banking, Data Intelligence, KYC, and Payment.
Our products not only enable the aggregation and analysis of financial data, but also create real value for businesses: from automated credit checks and digital payment processing to identity verification processes, finAPI offers intelligent solutions for companies in a wide range of industries.
With over 350 clients – including banks, fintechs, e-commerce, insurance, and software companies – we are driving innovation in Europe and setting new standards in Open Finance.
Apply now online
Are you ready to revolutionize the world of finance? Then apply for a vacancy at finAPI right now! Send us your application online by e-mail. Please send us jpg, jpeg, docx or pdf files. Individual files should ideally be no bigger than 2 MB and your total application should not be more than 10 MB. Thank you!
Any questions about the job as Customer Support Manager (m/f/d)?
If you have questions about the vacancy for Customer Support Manager (m/f/d) or the application process, we will be happy to answer them. Please contact us.
Contact us
finAPI GmbH
Adams-Lehmann-Str. 44
80797 München
BaFin
Officially licensed and supervised by the German Federal Financial Supervisory Authority (BaFin).
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